What’s your return policy?
As customer satisfaction is our main priority, we have a no quibble return policy. This means you can return any standard item at any time within 28 days of dispatch/purchase for a full refund including the basic delivery cost. It doesn’t matter what the reason is, as long as we receive the returned item in perfect condition. Naturally, we are unable to refund an item that has been misused in any way.
Can I return items bought at a Baby Show?
Yes you can. See above.
Do you pay for return postage?
You will need to cover the cost of return postage. Also, it’s important to remember that you are responsible for the returned items until they reach us and we can’t process your refund or exchange until we receive your item(s) back.
I received my Poddle Pod as a gift. Can I return it for a refund?
You can return it, but you will need to give us details of the original purchaser, as any refund has to be made to them. All the standard returns rules apply.
How long does it take to process my returns?
We try to process returns the same day if possible, but it can sometimes take up to 3 working days from receiving the return when we’re very busy.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
Poddle Pod UK Limited
Unit 23 Webb Ellis Business Park
Please remember to include a cover note, or the packing slip sent with your original order.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.